Professional Development
Training is in our DNA.
CyNtell provides a training solution consisting of four main services: Training Management, Course Development, Instructional Delivery, and Security Awareness. Our training team has over 50 cumulative years of training experience.
eMass Direct User Training
Learn about eMASS Direct User Training for Federal government employees looking to apply RMF.
eMass Workshop
The eMASS training workshop is designed for Federal government information assurance professionals who work with this A&A tool.
eMass Manager Overview
This federal government specific training is designed for managers who use eMASS within their roles.
Effective Resource Management
This training is designed to teach professionals how to manage the allocation of financial resources in their roles.
Communication Strategies
“This 1-day, instructor-led course teaches participants how their communication skills influence others. This training teaches students how to:
Identify common communication problems
Develop skills to ask questions
Learn non-verbal messages
Develop skills for active listening
Learn to handle difficult situations
Assert oneself “
Personal Productivity
“This 1-day, instructor-led course shows participants how to organize their lives and find productive time. This training teaches students how to:
Establish routines
Set goals
Create an efficient environment
Use time-honored planning tools to increase productivity “
Performance Management
“This 1-day, instructor-led course will help leaders to manage for optimum performance. This training will address:
How to contribute to motivating work environments
How to understand the role of goal setting in performance management
How to use ideal tools to help employees set and achieve goals
How to apply a three-phase model that will help prepare employees for peak performance”
Creative Thinking and Innovation
Our 1-day, instructor-led Creative Thinking And Innovation Training course is designed to teach participants to practice and hone their creative skills.
Leadership and Influence
“This 1-day instructor-led course is designed to teach the techniques to build the confidence it takes to lead. Course topics include:
Evolution of Leadership
Situational Leadership
Personal Inventory
Modeling the Way
Inspiring a Shared Vision”
Negotiating for Results
“This 1-day, instructor-led course covers the five principles that govern high-reliability organizations. This training will address:
Preoccupation with failure
Resistance to simplification
Sensitivity to operations
Commitment to resilience
Deference to expertise”
Developing a High Reliability Organization
“This 1-day, instructor-led course covers the five principles that govern high-reliability organizations. This training will address:
Preoccupation with failure
Resistance to simplification
Sensitivity to operations
Commitment to resilience
Deference to expertise”
Generation Gaps
This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.
Basic Finance
In this course, students will learn the fundamentals of finance and accounting through examining financial concepts and analytical techniques, financial performance, fraud control, measurement of risk and return, capital budgeting, capital structure, short-term financial planning, working capital management, and stakeholders’ equity. Upon completion, Students will be equipped with the financial strategies and tools to excel in business financial decisions.
Delegation
This course explores many of the facets of delegation, including when to delegate and whom to delegate to. We will also go through the delegation process step by step and learn about techniques to overcome problems.
Benchmarking Best Practices
Our 3-day, instructor-led Benchmarking Best Practices Training course provides a logical, step-by-step methodology that will enable any agency to properly benchmark its maintenance function.
Technical Writing
This training course is a two-day overview of best practices for technical writing. It reviews the technical writing process from setting your purpose, writing for your audience, and organizing your content. The rules of clear writing will be covered with an emphasis on technical writing: clarity and precision, design, and ethics. In addition, the formats for the most popular technical documents will be reviewed.
Creating a Job Portfolio
Our 1-day, instructor-led Creating A Job Portfolio Training course examines the value of entering an interview with a fully developed package of credentials and materials
Mid-Career RetirementPlanning
This course was designed for Federal employees of the United States Government who are on planning for retirement in the 10 to 20 year time frame.
Lean Process and Six Sigma
Our 3 – day instructor led, Lean Process and Six Sigma training will give participants the foundation to begin implementing Lean process improvement tools in their workplace as sell as an overview of Six Sigma.
Project Planning, Scheduling and Control
“This 3-day, instructor-led course teaches an applications-oriented understanding of issues you must confront. This training
provides students with an understanding of:
Strategies for dealing effectively with team members
Managing and facilitating project meetings
Techniques for dealing with contractors
Guidelines for setting up a project office”
Conversational Leadership
“This 2-day, instructor-led course teaches a collaborative approach to leadership. This training teaches the following topics:
Relationship building
Communication”
Facilitation
This two-day course has been created to make core facilitation skills better understood and readily available for your organization. It represents mat
Entrepreneurship
This course will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic steps of creating your own business. At the end of the course, you’ll have a solid foundation to start your entrepreneurial journey.
Goal Setting
“This 2-day, instructor-led course is designed to help participants understand how to take wishes and turn them into reality. This training focuses on:
Identify what’s important personally and professionally
Use goal setting activities and appropriate language to articulate their wishes
Use motivational techniques to help themselves reach their goals
Understand how to deal with setbacks ”
Goal Setting 2
“This 1-day, instructor-led course is designed to help participants understand how to take wishes and turn them into reality. This training focuses on:
Identify what’s important personally and professionally
Use goal setting activities and appropriate language to articulate their wishes
Use motivational techniques to help themselves reach their goals
Understand how to deal with setbacks ”
Customer Relationships
Our 2-day, instructor-led Customer Relationships Training course introduces the different facets of Customer Relationship Management (CRM).
Budgets
Our 2-day, instructor-led Budgets Training course is designed to teach those who are inexperienced with numbers to effectively deal with financial statement, understand payroll and speak the basic terminology of bookkeeping.
How to Write a Creative Brief
“This 1-day, instructor-led writing course teaches participants how to write clear, effective business documents including brief. Students learn to only include the important details in an interesting manner. This training will address:
Communication objectives
Effective writing
Details ”
Time Management
This 1-day, instructor-led training course will help participants develop skills to organize themselves and their workspace for peak efficiency.
Influence and Persuasion
This one-day Influence and Persuasion Skills workshop will help participants learn how to influence and persuade in a variety of areas.
Business Acumen
Our 2-day, instructor-led, Business Acumen Training course will help participants improve their judgement and decision skills.
Office Politics
This class is designed to help you interact more strategically within an office setting.
Contract Negotiations
This 2-day, instructor-led Change Management Training course gives participants tools to implement changes more smoothly and to have changes better accepted.
Change Management
This 2-day, instructor-led Change Management Training course gives participants tools to implement changes more smoothly and to have changes better accepted.
Critical Thinking
Our 2-day, instructor-led Critical Thinking training course provides the skills to analyze and evaluate information to obtain the greatest amount of knowledge from a piece of data.
Interviewing Techniques
This 2-day, instructor-led course is designed for teaching managers to refine their interview skills and techniques.
Writing Job Descriptions
“This 1-day, instructor-led course is designed to teach managers to write job descriptions that make hiring, planning and evaluations
easier. This training will address:
Creating good job descriptions
Hiring qualified employees
Avoiding legal traps”
Analytics Boot Camp
This course introduces students to the data analysis process. They begin with modeling and spreadsheet usage and progress to control the entire analytic process by deciphering large amounts of data and effectively communicating the information they derive. This course provides attendees with the core skills necessary to handle any data intensive analytic project and clarity, insight and confidence in order to make sound and measurable business decisions. This course will also bridge the gap between team members that can often cause a project to be unsuccessful.
Planning, Programming Budgeting & Execution
The (PPBE) Planning, Programming, Budgeting and Execution training examines the roles and relationships in the PPBE process, services and budgets.
Pre-retirement Planning
This course was designed for Federal employees of the US Government who are on track for retirement in the next three years.
Government Acquisition and Procurement
This government acquisition and procurement course is ideal for those new to federal contracting. This course will provide attendees with the knowledge and skills to be successful in the federal contracting environment. This course is not just for those within the contracting community, acquisition team members and sellers to the government will also benefit tremendously from attending.
Developing, Managing & Meeting Performance Standards
This class teaches managers to go beyond the once-a-year performance evaluation to increase their employees’ performance aligns with the organization’s needs. This course teaches managers to incorporate performance management into day-to-day work. Students will learn how to monitor and measure employee performance and offer opportunities for improvement on an ongoing basis.
Effective Planning and Goal Setting
“This 2-day, instructor-led Effective Planning and Goal Setting Training course is ideal for managers, supervisors and team leaders. This course will provide students with the skills to:
Create a clear understanding of expectations using various communication styles
Create a written performance plan to guide conversation pertaining to performance
Take a hands-on approach to monitoring employee performance”
Improving Productivity
“This 1-day, instructor-led course shows participants how to organize their lives and find productive time. This training teaches
students how to:
Establish routines
Set goals
Create an efficient environment
Use time-honored planning tools to increase productivity”
Emotionally Intelligent Leadership
This two-day training course teaches professionals how to master emtional intelligence and thrive in their roles within their organizaiton. Learn about the critical components of emotional intelligence, such as empathy, self awareness, and self motivation. Cultivate your verbal and non-verbal communication skills. Understand techniques to gaining control and managing your emtions in the workplace.
Fundamentals of Analyzing Processing Data
This 4-day, instructor-led course is ideal for all federal financial management personnel including consultants, management analysts and budget analysts. Upon completion of this course, students will:
Decision Making/Problem Solving
Learn how to apply problem solving steps and tools to analyze information then clearly describe problems and identify the appropriate solutions.
Personal Development and Self Improvement
The desire to improve one’s self is what sets successful employees apart from unsuccessful ones. However, this type of growth doesn’t occur over night, it takes a true commitment. Self-improvement is a continual process that helps individuals reach their full potential. Students will learn about the foundations of self-improvement as well as the self- improvement process. This training course is relevant regardless of industry and job role.
Basic writing skills
This course will sharpen your writing skills by teaching you how to structure your ideas logically and shape arguments properly. Students will learn how to identify their target audience and communicate both informatively and persuasively.
Leadership Skills
This leadership training course discusses the common traits and behaviors of effective leaders. This course explores leadership from various perspectives and allows students to arrive at their own personal interpretation of leadership.
Understanding Federal Budget Formulation
The Understanding Federal Budget Formulation training covers the details and process behind federal budget formulation for federal employees.
How to be an Action Officer
Our accelerated Action Officer Training teaches attendees how to be effective in the workplace.
Project Management for the Office Professional
This course is for office professionals in need of solid foundation in project management techniques and those who may just want to sharpen their skills. Administrative and support personnel assigned to work or manage project teams would also benefit from this training course.
Fundamental of Writing
This one-day writing workshop teaches students the core principles of effective writing to thrive in written communication in the workplace. The course goes through such topics as what constitutes clear and effective writing, sentence and paragraph construction, and even creating business cases, proposals, and reports.
Federal Budget Process
This course addresses the complex Federal budget process about topics such as sub-processes, rules and procedures that pertain to federal budgeting.
Federal Appropriation Law Update
This training is designed for individuals who attended the Federal Appropriations Law course more than three years ago. The material includes updates on the latest changes in the GAO’s Principles of Federal Appropriations Law (Red Book) and covers recent case rules.
Federal Appropriations Law
This course teaches students the fundamentals of appropriation law, how to determine the legal availability of appropriations, the legal obligation of funds, how to ensure the correct fund sources are charged for onligations and the correct course of action when funds must be transferred or reprogrammed.
Email Etiquette
This – 1-day instructor led course teaches participants about email etiquette. Participants will learn how to write and deliver emails that effectively deliver their message while demonstrating courtesy, time management, and concision.
Customer Service Excellence
This 1-day, instructor led, customer service training course introduces customer service best practices, customer service principles and customer service techniques all required to deliver excellent customer service.
Constructive Conflict Resolution
“This 2-day, instructor-led course is geared towards managers who want to better understand organizational politics and effectively communicate and discipline their employees. This training will address:
Effective workplace communication
Managing conflict because of frustrated customers”
Contracting Basics for COTRs
This DoD and Federal Government training is designed to provide non-contracting personnel with the fundamental knowledge of the federal acquisition process necessary for effectively performing their job duties as a representative of the contracting officer.
Contracting Basics for Support and Administrative Personnel
This DoD and Federal Government training gives new Level 1 Contracting Officer’s Representatives (CORs) with the knowledge and skills necessary for success in the workplace. Students learn about the federal acquisition process as well as new roles and responsibilities. The course emphasizes contract monitoring, payment, ethics, documentation, and effective communication
Basic Statistics
“Our 4-day, instructor-led Analytics, Basic Statistics and Metrics course is designed for individuals hoping to understand the basics of extracting meaning from data sets. This course covers the following: The research process and statistical reasoning
Populations and samples, Planning and conducting a study,Graphical representations of data using dotplots, stemplots, histograms, cumulative frequency plots, and boxplots, Measuring position using quartiles, percentiles, and z-scores, Measuring center using mean, median, and mode
Measuring spread using range, interquartile range, and standard deviation, Anticipating patterns using probability, Standard normal distribution, Extracting a random sample from a population, Identifying the reliability of an estimate using confidence intervals,Identifying relationships between variables with correlation and regression analysis”